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2011 TIG Conference

January 12-14, 2011
Albuquerque, NM

LSC hosted its 11th annual TIG Conference in Albuquerque, New Mexico.  This year’s conference featured a change in venue to the Embassy Suites Albuquerque, 1000 Woodward Pl. NE, Albuquerque, NM 87102.

There was also a pre-conference Hot Docs training for the LawHelp Interactive community, held on January 10-11, 2011.

CONFERENCE SESSION QUICKLINKS
(Click on the session of interest to learn more)

Day One : Wednesday January 12, 2011

Day Two : Thursday January 13, 2011

Day Three : Friday January 14, 2011

CONFERENCE SESSIONS

What’s Standing Between Attorneys and Their Clients? It’s About Time
Wednesday, 1/12 • 9:00 - 10:15 am • (Sandia Ballroom I - IV)

If you can’t give more hours each day, can you give better hours? The inefficient relationships among attorneys, technology, and practice staff often deprive a day’s hours of full value, leaving everyone vaguely (and sometimes not so vaguely) unsatisfied. Where are the disconnects? What can we do about them? This session clarifies the issues, jumpstarts some difficult conversations, offers ways forward, and challenges attorneys, IT, and staff to risk engaging in a true partnership with the client at the center. Attorneys, IT, and staff should spend their hours fighting on behalf of their clients, not wrestling with technology, projects, or each other. It’s about time… to break down some barriers.
Presenter: Steven Levy, Lexician

Presenter's Blog:

 Session Materials:  

Online Forms - Moving to Online Forms and Targeting High Risk Areas
Wednesday, 1/12 • 10:45 - 12:00 pm • (Sierra Ballroom II & III)

In this session we will review how the legal aid community is starting to create national level forms using LawHelp Interactive. In addition we will discuss how the economic crisis is changing the utilization of forms on the national infrastructure. We will discuss VAWA/U VISA initiatives in California and Illinois, ID theft and consumer forms. In addition we will highlight projects in Kentucky, New York and Illinois that are successfully using child support forms.
Presenters: Mary Neal, Illinois Legal Aid Online; Marc Lauritsen, Capstone Practice Systems; Claudia Johnson, ProBono Net

Kentucky's How to Use A2J Author Video:

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The Ten Laws of Legal IT: Why IT Projects Fail, and What You Can Do About It
Wednesday, 1/12 • 10:45 - 12:00 pm • (Sandia Ballroom I - IV)
Research shows that two-thirds of IT projects fail. It’s no coincidence job satisfaction is low in IT, or that so many attorneys and practice staff are dissatisfied with IT. It doesn’t have to be this way! This session examinesten common reasons IT projects fail – and the problem isn’t poorly trained teams or uncooperative customers. This sometimes humorous, sometimes controversial exploration of failed projects puts the focus where it belongs – on some simple, straightforward ways to raise the success quotient for IT. Be warned, though; you’ll be challenged to break the “rules” that stand between you and success, rules that everyone accepts, rules that cause the very failures they were designed to prevent.
Presenter: Steven Levy, Lexician

Presenter's Blog:

Session Materials:  

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Online Forms in Self-Help Centers
Wednesday, 1/12 • 2:00 - 3:15 pm • (Sierra Ballroom II & III)
This session will cover the ins and outs of creating forms and supporting innovation at self help centers run by courts. California has been doing in person self help assistance since the mid 90s. In the mid 2000s there was an expansion of self help into all counties (58), and some of these self help centers started to use online forms to meet the demand for services and enhance the services already provided. In this workshop we will describe how the Administrative Office of the Courts has built online templates to support the operations of diverse local self help centers. Harry Jacobs will describe his process when automating forms, from beginning to end, and how he ensures that the templates he creates help and do not slow the fast moving self help staff. We will offer snapshots of the various self help centers that specialize in Domestic Violence, Guardianship, Asian Pacific Islander community, and how the templates were introduced and are used in these diverse settings.
Presenters: Harry Jacobs, AOC California; Claudia Johnson, ProBono Net

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Desktops in the Clouds - Using Virtualization to Extend Client Outreach and Protect Data
Wednesday, 1/12 • 2:00 - 3:15 pm • (Sandia Ballroom I - IV)
Using technologies such as virtual desktops (VDI) along with virtual applications and datacenters allows the delivery of Legal Services to clients anywhere while keeping the information in a resilient datacenter. Learn how one statewide program has used virtualization technologies to create a secondary datacenter that protects servers and virtual desktops used for client outreach, and how it can be used by any organization no matter how big or small.
Presenter: Chuck Mills, Maryland Legal Aid Bureau

Session Materials:

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2010 TIG Grant Evaluation Planning
Wednesday, 1/12 • 2:00 - 3:15 pm • (Sierra Ballroom I)
2010
grant recipients will work with their peers to revise their draft evaluation plans. Grantees must bring a copy of their draft evaluation plan, which they will develop after a Webinar conducted by LSC staff the week before the Conference. (2010 grant recipients must participate in one of the two Conference evaluation plan sessions. Participants must register in advance for these sessions. The number of participants in each session is limited; participation will be based on the order in which registrations are made.)
Presenter: Bristow Hardin, Legal Services Corporation 

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LEP and Technology
Wednesday, 1/12 • 3:45 - 5:00 pm • (Sierra Ballroom II & III)
This session will profile effective ways programs integrate technology with a range of other capacities (e.g., organizational, staffing, outreach to/use of community resources) to increase and enhance services to LEP groups.
Presenters: Leah Margulies, LawHelp/NY; Lisa Krisher, Georgia Legal Services Program; Grace Lee, Legal Aid Foundation of Los Angeles; Claudia Johnson, Pro Bono Net

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Mixing Private Clouds, the Google Cloud, and Virtualization
Wednesday, 1/12 • 3:45 - 5:00 pm • (Sandia Ballroom I - IV)
Hey, hey! You, you! Get onto my cloud! Non-Geeks welcome. You don’t need wings, just your own brain and a guide to describe the ways your program could use cloud computing systems to save real money and serve distant physical locations. Learn from the private cloud system Chuck Mills created. Take a gander at the current state of Google’s cloud from alleged Gfan Jeff Hogue. Then explore with us the potential of mashing together elements of private clouds, the Google cloud, and virtualization. Don’t worry, we will concoct and share definitions for all of these buzz-words.
Presenters: Chuck Mills, Maryland Legal Aid Bureau; Jeff Hogue, Legal Assistance of Western New York

Session Presentation:  

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Breakfast and Self-Represented Litigation Meeting
Thursday, 1/13 • 7:30 - 8:30 am • (Atrium)
Update and discussion of developments in self-represented litigation issues of particular interest to TIG participants.
Presenter: Richard Zorza, Self-Represented Litigation Network

Presenter's Blog: 

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Conversing Online: Using Social Media to Engage with Your Community
Thursday, 1/13 • 8:45 - 10:00 am • (Sandia Ballroom I - IV)
Social networking sites, like Facebook, Twitter, and LinkedIn, are being used by nonprofit organizations, including legal aid and pro bono programs, to interact with others online. But many programs are reluctant to begin, wondering whether social networking is truly useful, thinking that they don’t have enough resources, or worrying that they’ll lose control of the conversation. In this session, Kate Bladow and Joyce Raby will address these concerns and explain how  programs can use social networking sites to benefit their organizations and avoid damaging their reputations.
Presenters: Kate Bladow, consultant; Joyce Raby, consultant

Presenters' Blogs:

Session Materials:

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Is it Safe?
Thursday, 1/13 • 8:45 - 10:00 am • (Sierra Ballroom II & III)
According to the Identity Theft Resource Center, approximately 222,168,244 individual’s records were exposed in 2009, for reasons ranging from accidental exposure to insider theft or hacking. As many legal services programs move to an increasingly online world, this number should serve as a sobering reminder of the need for carefully developed technology policies that are designed to prevent similar losses of highly confidential client and/or program data. This session will cover what elements make up a “good” policy, and how to go about developing and implementing policies that fit in with a program’s culture without compromising the security of your systems.
Presenters: Donald Carder, Atlanta Legal Aid Society; James Spencer, Kemp’s Case Works

Session Materials: 

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2010 TIG Grant Evaluation Planning
Thursday, 1/13 • 8:45 - 10:00 am • (Sierra Ballroom I)
2010 grant recipients will work with their peers to revise their draft evaluation plans. Grantees must bring a copy of their draft evaluation plan, which they will develop after a Webinar conducted by LSC staff the week before the Conference. (2010 grant recipients must participate in one of the two Conference evaluation plan sessions. Participants must register in advance for these sessions. The number of participants in each session is limited; participation will be based on the order in which registrations are made.)
Presenter: Bristow Hardin, Legal Services Corporation

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Managing Your TIG Effectively: Grantee Documentation and Reporting Requirements
Thursday, 1/13 • 10:30 - 11:45 am • (Sandia Ballroom I - IV)
In this session, the TIG Team will identify grantees’ requirements for documenting their activities and discuss a number of new grant assurances and reporting requirements. We will also review best practices for managing your technology grants effectively and ensuring timely, accurate TIG reporting. All TIG grantees, including 2010 TIG recipients and programs with open grants from previous cycles, are required to attend this session.
Presenters: Glenn Rawdon, Legal Services Corporation; Jane Ribadeneyra, Legal Services Corporation; David Bonebrake, Legal Services Corporation

Session Materials:

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Using Technology to Support Pro Bono Volunteers: Recruitment, Retention and Recognition
Thursday, 1/13 • 10:30 - 11:45 am • (Sierra Ballroom II & III)
Technology helps a pro bono program leverage its resources and reach out to its volunteers. The organization is able to provide content and connectivity from its basic office software and other technology tools, like case management/document management systems, through robust external web-based resources at the state level and omnipresent free social media. Recruiting, retaining and recognizing pro bono volunteers is more effective and this makes achieving the goals of the organization easier. This presentation begins with a general overview of current practices of pro bono organizations in the United States and then places a specific focus on the State of Georgia’s innovative technology strategies in support of pro bono.
Presenters: William Jones, American Bar Association; Mike Monahan, Georgia Legal Services

Session Materials: 

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Ignite Plenary Session - Show and Tell of Technology Projects and Ideas
Thursday, 1/13 • 1:00 - 2:00 pm • (Sandia Ballroom I - IV)
If you had five minutes to share an idea, best practice or show off a TIG project, what would you talk about? What if you only got 20 slides and they rotated automatically after 15 seconds? Around the world geeks have been putting together Ignite events to show their answers. This plenary Ignite session will feature a series of short presentations highlighting innovative technology projects and ideas. It will be fast-paced and informative!
Presenters: Mike Monahan, Georgia Legal Services; Joyce Raby, Consultant; Leah Margulies, LawHelp/NY; Kate Bladlow, Consultant; Jeffrey Kaput, Community Legal Aid Services Inc.; Jeff Hogue, LawNY; William Guyton, Legal Services Alabama

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Developing Partnerships in a Digital World
Thursday, 1/13 • 2:15 - 3:30 pm • (Sierra Ballroom II & III)
Legal services technology initiatives often rely on partnerships to reach more clients, create content, or assist with outreach. But what makes partnerships work? And how can they be sustained? This session will explore the nuts and bolts of creating collaborations with courts, libraries and community organizations. Using examples from the field, participants will discuss the process of identifying partners, defining roles, weaving technology into the services that partners provide, and the sometimes delicate work of meeting the needs of multiple groups in a single project.
Presenters: Liz Keith, Pro Bono Net; Marc Theriault, Legal Aid Society; Vince Morris, Arkansas Legal Services Partnership; Christine Mandiloff, Montana Legal Services Association

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Web Accessibility
Thursday, 1/13 • 2:15 - 3:30 pm • (Sandia Ballroom I - IV)
This session will describe the current ADA and Section 508 requirements for web accessibility, provide an update on recent court rulings concerning web accessibility, and provide an update on the recent DOJ consideration of revising the ADA with respect to web accessibility. It will include tips and resources on web design and development.
Abhijeet Chavan recently posted Why Web Accessibility Is Important on Urban Insight's Team Blog.
Presenters: Greg Trapp, New Mexico Commission for the Blind; Abhijeet Chavan, Urban Insight

Presenter's Blog: 

 

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LawHelp Network Session
Thursday, 1/13 • 4:00 - 5:15 pm • (Sierra Ballroom I)
This session will highlight LawHelp network activities and developments. We’ll discuss the upcoming LawHelp platform redesign and preview new interface features, including enhancements for presenting forms, video and multilingual content. This session will also include time for LawHelp partners to share 2011 program priorities and discuss collaboration opportunities. Finally, PBN staff will provide updates on 2011 network trainings, national marketing support, LHI and LiveHelp.
Presenters: Liz Keith, Pro Bono Net; Travis August, Pro Bono Net

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DLAW Breakout Session
Thursday, 1/13 • 4:00- 5:15 pm • (Agave Ballroom)
In 2009, LSC funded a new open source statewide website platform built on the Drupal Content Management System. Drupal for Legal Aid Websites (DLAW), developed by Urban Insight, is a shared codebase available to OST programs and other legal aid organizations. In addition to utilizing the powerful Drupal framework, the OST Base also features a recommended statewide website configuration, full NSMI integration, pre-built themes, and many other useful features. A new grant in 2011 will allow the template to be updated to the new Drupal 7 framework and will include additional features and enhancements. In this session, presenters from Urban Insight and Idaho Legal Aid Services will discuss template implementation, features, and future project plans.
Presenters: Steve Rapp, Idaho Legal Aid Services; Mary Zimmerman, Idaho Legal Aid Services; Abhijeet Chavan, Urban Insight

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Technology in Support of Advanced Advocacy
Thursday, 1/13 • 4:00 - 5:15 pm • (Sierra Ballroom II & III)
This session will look at technology from the perspective of experienced attorneys and program management to focus on how to use technology strategies to support significant litigation and other complex advocacy. Topics will include effective case management, document management, electronic discovery, web-based research tools, trial advocacy technology, and collaborative software systems designed to support multi-advocate, multi-location litigation teams.
Presenters: Ed Marks, Legal Aid of Western Ohio; Craige Harrison, Utah Legal Services

Session Materials:

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Online Intake: LSC Policy, Compliance Considerations and Future Thoughts
Thursday, 1/13 • 4:00 - 5:15 pm • (Sandia Ballroom I - IV)
Online intake has quickly become one of the hottest trends among legal services programs. Participants will hear from LSC staff about recent LSC activities related to online intake. LSC staff will share policy and compliance considerations followed by a group discussion about future directions involving field programs.
Presenters: Cheryl Nolan, Legal Services Corporation; Victor Fortuno, Legal Services Corporation; David De La Tour, Legal Services Corporation; Megan Smith, Legal Services Corporation

Session Materials: 

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LSC Subgrant/Transfer Rules—Subcontractors, Vendors and Consultants: an Interactive Session
Friday, 1/14 • 9:00 - 10:00 am • (Sierra Ballroom II & III)
Payments of LSC funds to third parties might be subgrants or transfers under LSC regulations 1627 and 1610, which carry additional requirements regarding approvals, oversight and the application of restrictions to the third parties. This session will provide an overview of how to spot these situations and comply with these rules. Bring your questions and experiences for discussion.
Presenter: Mark Freedman, Legal Services Corporation

Session Materials & URL Links: 

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SharePoint 2010… Priceless
Friday, 1/14 • 9:00 - 10:00 am • (Sierra Ballroom I)
Join the Legal Aid of NorthWest Texas technology team as they show you how to implement SharePoint 2010 start to finish. They will show you how they made it easier for their users to work more productively, save time and work as a team; by using SharePoint 2010 as their central place for work. With SharePoint 2010, you can setup websites to share information with others, manage documents from start to finish and publish reports so everyone can make better decisions. We will cover planning, cost, implementation, document management, customizing lists, databases, and social networking. Don’t miss this exciting opportunity to learn about this great technology and what it can do for staff!
Presenter: Michael Prince, Legal Aid of NorthWest Texas

Session Materials: 

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Frontline SMS
Friday, 1/14 • 10:15- 11:00 am
FrontlineSMS: Legal uses mobile technology to improve the way that legal systems work. According to Making the Law Work for Everyone, a seminal report issued by the United Nations’ Commission on Legal Empowerment for the Poor, 4 billion people lack meaningful access to the legal resources they need.  Legal systems, perhaps more than any other government service, rely on in-depth communication. It makes sense, then, that a lot of the challenges involved in legal systems are about communication, as opposed to the legal system itself. At the same time, the UN estimates that there are (currently) 5 billion active mobile phones in the world, making them the single most popular communication platform ever.
FrontlineSMS: Legal uses mobile technologies to lower the barriers to communication between legal systems and the people they serve.
FrontlineSMS: Legal could enable people to learn court details, schedule an appointment, or contribute information to forms and pleadings. Additionally, after intake, court administrators and legal aid providers could use FrontlineSMS:Legal products to facilitate follow-up with people whose claims weren’t able to be resolved in one visit.  Where legal aid providers work in communities, FrontlineSMS:Legal can be used to begin digital case records that can be forwarded to more than one service provider, such as social workers, lawyers, and hospitals, for people with multiple needs. Lawyers can also use FrontlineSMS:Legal products to stay in touch with clients over SMS, informing them of important events, such as hearings, depositions, or filing deadlines.
Legal systems are complicated and we don’t think that SMS can ever replace the extremely important person-to-person communication that makes them work. We do believe, however, that the world’s most popular communication platform will play an important role in reaching the 4 billion people that the law doesn’t. FrontlineSMS: Legal can help.
Presenter: Sean MacDonald, FrontLine SMS Legal

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Ask the Experts
Friday, 1/14 • 10:15 - 11:00 am
(see attachment for room details and presenters)
Friday, 1/14 • 11:15 - 12 Noon
(see attachment for room details and presenters)

On Friday morning, the TIG Conference will adopt a more informal 'ask the expert' or 'unconference' format. These sessions will consist of participant- driven discussions on popular legal aid technology topics, including online intake, VoIP, online video, mobile technologies, and more. It's a great opportunity to meet and exchange ideas with legal aidcolleagues who share similar interests. Room assignments and additional information will be provided before the start of these sessions.

Session Materials:

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